Privacy &
Confidentiality Policy
Last Updated: February 2025
Introduction
At Cirrascale Cloud Services, LLC, we are committed to protecting your privacy and ensuring the security of your data. This Privacy and Confidentiality Policy outlines how we collect, use, store, and protect your information when you use our cloud infrastructure services.
By using our services, you agree to the collection and use of information in accordance with this policy. We implement industry-leading security measures and comply with international data protection regulations including GDPR, CCPA, and HIPAA where applicable.
Information We Collect
Account Data
When you create an account or subscribe to our services, we collect information such as your name, email address, company name, billing information, and contact details. This information is necessary for service provisioning and account management.
Usage Data
We automatically collect information about how you interact with our services, including IP addresses, browser types, access times, pages viewed, and the resources you use within our cloud infrastructure. This data helps us optimize performance and improve our services.
Technical Data
We collect technical information about your computing environment, including hardware configurations, operating systems, and application data necessary for providing and maintaining our cloud services. This includes logs, metrics, and performance data.
Customer Data
Any data you store, process, or transmit through our cloud infrastructure remains your property. We do not access, view, or use your customer data except as necessary to provide services or as required by law.
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provision, maintain, and improve our cloud infrastructure services
- Account Management: To manage your account, process payments, and provide customer support
- Security: To detect, prevent, and respond to security incidents and fraudulent activities
- Performance Optimization: To monitor and improve service performance and reliability
- Communication: To send service updates, security alerts, and administrative messages
- Compliance: To comply with legal obligations and regulatory requirements
Data Security Measures
We implement comprehensive security measures to protect your data from unauthorized access, disclosure, alteration, and destruction:
Security Infrastructure:
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Access Controls: Multi-factor authentication and role-based access controls limit data access
- Network Security: Firewalls, intrusion detection systems, and DDoS protection
- Monitoring: 24/7 security monitoring and incident response capabilities
- Compliance: SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliance
- Regular Audits: Third-party security audits and penetration testing
Data Storage & Retention
Your data is stored in secure data centers located in San Diego, California, with redundant backups for disaster recovery. We maintain data retention policies that balance operational needs with privacy considerations:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of service + 7 years |
| Usage Logs | 90 days |
| Security Logs | 1 year |
| Billing Records | 7 years (legal requirement) |
| Customer Data | As specified in service agreement |
| Backup Data | 30 days after deletion |
Third-Party Services
We may use trusted third-party service providers to assist in delivering our services. These providers are contractually obligated to protect your data and use it only for specified purposes:
- Payment processors for billing operations
- Analytics providers for service improvement
- Security vendors for threat detection and prevention
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your Rights
Under GDPR, CCPA, and other data protection regulations, you have the following rights:
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate information
Right to Erasure
Request deletion of your data
Right to Portability
Transfer data to another service
To exercise these rights, please contact our privacy team atDavisnriggers@ciirrascalecljoudservices.com.
Cookies Policy
We use cookies and similar tracking technologies to improve your experience and analyze service usage. Cookies are small data files stored on your device that help us:
- Maintain your login session
- Remember your preferences
- Analyze traffic and usage patterns
- Enhance security
You can control cookie settings through your browser preferences. Note that disabling cookies may affect service functionality.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our service dashboard. The "Last Updated" date at the top of this policy indicates when it was last revised.
Your continued use of our services after policy updates constitutes acceptance of the changes.
Contact Our Privacy Team
For questions about our privacy practices, data access requests, or privacy concerns, please contact us:
Cirrascale Cloud Services, LLC
5775 Kearny Villa Road
San Diego, CA 92123
Security & Compliance
ISO 27001
SOC 2 Type II
GDPR
HIPAA
Enterprise-Grade Security & Compliance
Submit Privacy Request
Need to access, modify, or delete your data? Contact our privacy team.
Submit Request